Although several aspects of training are the responsibility of the personel department or other staff department, a major part of the training in basic skill remains a most important function of the line supervisor. To do his job effectively, he must be aware of techniques to facilitate learning as well as details of the learning process itself. The sucsess or failure of a training program is directly related to intelligent application of the principles of learning.
Since individuals differ in backgrounds, aptitudes, and interests, the supervisor must adapt his procedures to match indiviual needs. This necessitates awareness of the fact that not all people learn at the same pace and that some cannot learn at all in certain areas. Differences in individual motivation are also to be found: some are eager to face a challenge, while others are petrified by a fear of failure or ineptitude. In sum, both aptitude and motivation in adequate amounts muast be present in order to achieve sound learning. These qualities can be enhanced by providing instructors who are competent, enthusiastic, and articulate.